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FAQs
Order Information
What is your refund policy?
What is my order status?
What if I forgot my password?
My Serial Number is not working. What should I do?
What payment methods do you accept?
Do you accept foreign currency?
How will the charge show up on my credit card?
Do I have to pay sales tax?
How can I get a copy of my invoice?
Can I order without a credit card?
What address should I enter in the billing information screen?
Should I put spaces or dashes in the Credit Card number?
Why are you not accepting my credit card?
How do I place a new order?
Quark Educational Requirements
Am I eligible for Quark® Education Pricing?
I need a validation code to install QuarkXPress. Why didn’t I get it when I purchased QuarkXPress?
How do I retrieve my validation code?
I am a student. What do I have to provide as proof of eligibility for educational pricing?
I am faculty or staff. What do I have to provide as proof of eligibility for educational pricing?
Technical Assistance
Who do I contact if I need technical support for my product?
Why do I need to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Download Information
What should I do before I download?
How do I download?
How do I get my serial # or validation codes for my purchase?
My validation code/serial # is not working.
How do I re-download software that I have purchased?
What if the download stops before it is complete?
Is downloading the same as installing?
Privacy and Security
What is your privacy policy?
Why do you collect personal information?
How do you use personal information?
What is the policy on publicly displayed information?
When does Quark disclose my information?
How does Quark protect my personal information?
How do I inspect, change or modify my personal information?
What about the privacy of minors?
What about cookies and other technologies?
What is Quark’s commitment to my privacy?
What if I still have privacy questions?
What is considered giving my consent to Quark’s privacy policies?
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